Shipping & returns

SHIPPING

Orders that are shipped FOB destination, pre-paid via common carrier, will be shipped in accordance with scheduled dates of delivery agreed with you and via a mode of delivery to be selected at the sole discretion of Boost Health. Boost Health reserves the right to apply a shipment charge. Orders where a combination of freight rates apply (more than one freight rate applies between origin and destination) will be shipped FOB the first transfer point freight prepaid and collect beyond.

PROOF OF DELIVERY

Any requests for proof of delivery may be subject to an applicable service charge if able to provide.

SHORT SHIPMENTS

Any short shipments identified at the time of delivery must be noted on the consignee copy of the freight bill.

A Boost Health Canada. Customer Service Representative must be notified and provided with all detailed information within 48 hours of shipment receipt.

RETURNED GOODS POLICY

  • Shipping discrepancies must be reported within 48 hours of delivery.
  • All returns must be authorized by one of our customer service representatives. (See our contact information below.)
  • Each request must include the following:
  • Your name and address;
  • Invoice number;
  • Invoice date;
  • Quantity, catalogue number and description of item;
  • Reason for return; and
  • Lot number and expiry date.
  • The return shipment must be coordinated with one of our customer service representatives, who will advise of the proper mode of transport and product return location. A return authorization number will be issued and must be clearly referenced with your return. Goods must be returned within 10 days. Upon satisfactory inspection of goods, a credit will be issued to you.
  • Goods ordered in error are to be returned PREPAID and are subject to a restocking charge of 15% of the order value.
  • Goods shipped in error are to be returned to Boost Health’s carrier of choice.
  • Returns are not authorized for the following:
  • Any item not purchased from the company;
  • Any item purchased on a “special order” basis (unless the original vendor will accept the return). A restocking charge will apply;
  • Expired or short dated products (less than six-month expiration);
  • Any product for which special storage requirements are required (e.g. refrigeration);
  • Partial units of sale;
  • Merchandise past 60 days of purchase; or
  • Products not in original, unopened packaging.
  • Procedures for handling damaged goods and freight claims:
  • Inspect all shipments the day that they are received;
  • Any shipment damaged in transit requires an inspection from the delivering carrier;
  • Noticeable damage must be noted on the consignee copy of the freight bill at the time of delivery, or the claim will be disallowed;
  • Concealed damage must be reported and a request for inspection made within five days of delivery;
  • Inspection results in a damage report, which is mandatory when filing a claim, per Department of Transport regulations;
  • Retain the merchandise in original packaging pending carrier inspection;
  • Contact the delivering carrier and request an inspection within five days for receipt of shipment; and
  • Notify one of our customer service representatives and provide all detailed supporting information.

 

DISCLAIMER OR WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS ARE SOLD OR OTHERWISE PROVIDED TO YOU ON AN "AS IS", "WHERE IS" AND "WITH ALL FAULTS AND ERRORS" BASIS. BOOST HEALTH AND OUR AGENTS, SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, WITH RESPECT TO ALL PRODUCTS. FOR THE AVOIDANCE OF DOUBT, BOOST HEALTH DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME ANY RESPONSIBILITY WHATSOEVER FOR ANY PRODUCTS OR PRODUCT CLAIMS: THE PURCHASE AND SUBSEQUENT USE OR RELIANCE OF ANY PRODUCTS IS DONE SOLELY AT YOUR RISK.

Notwithstanding the foregoing, some Products may be covered by warranties provided by the original third-party manufacturer. Such third-party warranties may vary from Product to Product. It is your responsibility to consult the applicable product documentation for specific warranty information. You acknowledge that such third-party warranties may be limited or voided if unauthorized persons perform support service on the product covered. It is your responsibility to ensure that any third-party warranties are acceptable to you prior to purchasing any Product. Boost Health does not take responsibility for third party warranties.